Refund Policy
This policy explains when you can cancel and get your money back. It is part of our Terms and Conditions. It does not take away any rights you have under the consumer laws of the country where you live.
1. For every purchase
- Duplicate or mistaken payments — if you were charged twice for the same order, we refund the extra payment.
- If we cannot deliver — if we can’t provide what you paid for (for example a coaching place filled up just before your payment was confirmed), you get a full refund, or, if you prefer, we move your order to the next available date.
- Failed or rejected payments — if a payment fails, or a HesabPay receipt is not approved, nothing is activated and nothing is kept. You can try again.
2. Complete Channel Audit
Full refund if you cancel before your order’s status changes to “In progress”. Once our team has started working on your audit, the fee is not refundable, unless we fail to deliver it.
3. Private Consultation
- Full refund if you cancel before a session time is set, or at least 24 hours before the scheduled session.
- You can move your session once for free with at least 24 hours’ notice.
- No refund if you cancel less than 24 hours before the session or do not attend.
- If we have to cancel, you choose between a full refund and a new time.
4. 30-Day Coaching
Full refund if you cancel before your programme starts. Once the programme has started, it is not refundable, unless we fail to provide it.
5. Professional Thumbnail Design
Full refund if you cancel before your order’s status changes to “In progress”. Once design work has started, the order is not refundable; revisions are available as described on the service page. If we are unable to deliver your thumbnails, you receive a full refund for the thumbnails not delivered.
6. Digital books (PDF)
A book is delivered immediately after payment. When you buy, you ask for immediate access and acknowledge that, once access begins, the book can no longer be returned. If a file is damaged or you cannot access it and we cannot fix the problem within a reasonable time, you receive a full refund.
7. AI subscriptions
- You can cancel at any time. You keep access until the end of the period you paid for, and you are not charged again.
- Unused time in a period is not refunded, except where the law requires it (see section 8).
8. Customers in the EU, EEA and UK
If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a legal right to cancel a service or subscription within 14 days of buying it, without giving a reason. If you asked us to start within those 14 days, you pay for what we already provided before you cancelled, and once a service has been fully provided you can no longer cancel it. For digital books, the right to cancel ends when access begins, as you acknowledge at checkout.
9. How to request a refund
Contact us through our contact form with your order number and the reason. We reply within 5 business days. Approved refunds are sent within 14 days:
- USDT (BTCPay): the US-dollar amount you paid, sent in USDT on the TRON (TRC-20) network to a wallet address you give us. We pay the network fee.
- HesabPay: back to the HesabPay account you paid from.